Frequently Asked Questions
Everything you need to know about your JMP The Label experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Our designs are tailored to be true to size, but if you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene liners intact.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days.
Do you ship internationally?
Yes, JMP The Label ships worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How should I care for my JMP garments?
To maintain the quality of your pieces, we recommend hand washing in cold water with a mild detergent and laying flat to dry in the shade. Avoid bleach and tumble drying.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay and Klarna for eligible orders.